Privacy Policy

Information We Collect

We may collect:

• Customer name, phone number, email address, and service address.
• Information about requested, scheduled, active, or completed services.
• SMS and MMS messages exchanged with Fox Home Pros.
• Website form submissions, website chat messages, conversation choices, and information voluntarily provided during those conversations.
• Photographs, videos, documents, and other media voluntarily sent to us.
• Message delivery information, communication preferences, and consent records.
• Original message text, language preferences, detected language, and translations or edited translations used to communicate with customers.
• First-party session identifiers, temporary offline-message data, verification attempts, rate-limit information, and temporary security blocks used to operate and protect website forms and chat.
• Technical and security information needed to operate and protect our services.
• Approximate city, state, ZIP code, and coordinates derived from an IP address or a ZIP code entered by a visitor to check whether a property is within our service area.

Service-Area Location Check

The website may use a third-party IP geolocation provider to show an approximate city and determine whether it is near the Fox Home Pros service area. IP-based location is approximate and may be affected by a mobile carrier, internet provider, VPN, or network routing. Visitors can replace the automatically detected location by entering a ZIP code.

The geolocation and ZIP lookup providers receive the technical information necessary to answer the lookup. Fox Home Pros uses the returned city, region, ZIP centroid, or approximate coordinates for the service-area check and does not use this feature for unrelated advertising or cross-site tracking.

How We Use Information

We use customer information to:

• Respond to customer questions and service requests.
• Operate website forms and chat, preserve conversations, and restore an active conversation after navigation, reload, or a temporary loss of internet access.
• Schedule and confirm appointments.
• Provide job updates and service-related notifications.
• Exchange job photographs, documents, invoices, and other requested information.
• Maintain customer and service records.
• Protect our customers, systems, and business from misuse or fraud.
• Detect message language and provide machine-assisted translation or writing assistance for customer service communications.
• Meet applicable legal and regulatory requirements.

Website Forms and Website Chat

When a customer uses a website form or website chat, Fox Home Pros may store the submitted answers, original messages, attachments, timestamps, delivery status, consent record, and related conversation history. Closing a browser tab or ending a chat does not automatically delete the information already submitted.

A website chat may use a first-party session identifier and a signed recovery token so that an active conversation can be restored. When a customer is temporarily offline, supported browsers may retain unsent messages locally until they can be sent or the customer cancels them.

Customers may choose to submit certain concerns or compliments anonymously. When an anonymous option is selected, Fox Home Pros will not request a name, email address, or phone number for that submission. Anonymous submissions may not allow a direct response.

Translation and Language Assistance

Customers may communicate in English, Spanish, or Russian. Fox Home Pros may use machine-assisted tools to detect language, translate incoming messages for an operator, or prepare an outgoing translation. The original customer message is retained separately from any translation.

Authorized operators may review and edit an outgoing translation before it is sent. Translation and hosting providers may process message content only as needed to provide communication services on behalf of Fox Home Pros and subject to applicable service-provider restrictions.

Security and Anti-Spam Information

Website forms and chat may require a short verification challenge. We may process challenge attempts, a privacy-preserving session or network identifier, submission timing, and rate-limit information to prevent automated abuse, duplicate submissions, fraud, or misuse.

Repeated failed verification attempts or abusive activity may result in a temporary block. Security records are used to protect Fox Home Pros, customers, and communication systems, not for unrelated advertising.

Cookies and Local Storage

Fox Home Pros may use first-party cookies, local storage, or IndexedDB to remember an active website conversation, preserve customer choices, prevent duplicate submissions, and temporarily queue unsent messages while a device is offline. Clearing browser storage may prevent automatic recovery on that browser.

Mobile Messaging Privacy

Fox Home Pros does not sell or rent personal information.

We do not share mobile phone information or SMS consent records with third parties or affiliates for marketing or promotional purposes.

Information may be provided to service providers, such as telecommunications, hosting, and delivery-status providers, only when necessary to operate our customer communication service. These providers may not use customer information for their own marketing purposes.

SMS and MMS Communications

Customers receive messages only after initiating a text conversation with Fox Home Pros or explicitly requesting text communication.

Messages are limited to customer care and service-related communication. Message frequency varies depending on the customer's active service needs. Message and data rates may apply.

Customers may reply:

• STOP to stop receiving messages.
• START to resume messages.
• HELP to request assistance.

Consent to receive text messages is not a condition of purchasing services.

Data Retention and Security

Website submissions, chat transcripts, translations, consent records, and customer communications are retained only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and protect our systems. Ending a chat archives the conversation but does not itself delete the transcript.

We use reasonable administrative and technical safeguards to protect personal information. No electronic storage or transmission system can be guaranteed to be completely secure.

Tracking Choices

Fox Home Pros does not sell or rent personal information and does not use website chat to track customer activity across unrelated third-party websites. Our website does not currently respond to browser Do Not Track signals because there is no universally accepted standard for those signals. If our practices materially change, this Policy will be updated.

Customer Choices

Customers may request access to, correction of, or deletion of eligible personal information by contacting Fox Home Pros through foxhp.com.

Some information may be retained when required for legal, accounting, security, or legitimate business purposes.

Changes to This Policy

We may update this Privacy Policy when our services or legal obligations change. The current version and its effective date will always be published on this page.

Contact

Questions about this Privacy Policy or Fox Home Pros messaging practices may be submitted through foxhp.com.